At Clinic 158, we are committed to providing high-quality care while ensuring the privacy, dignity, and respect of all service users.

Privacy & Confidentiality

We adhere to the Data Protection Act 2018 and the General Data Protection Regulation (GDPR), ensuring personal data is collected, processed, and stored securely. Patient information will only be shared with authorised personnel involved in the provision of care unless your written consent is given.

Dignity & Respectful Treatment

All service users will be treated with respect and dignity, regardless of age, gender, ethnicity, sexual orientation, disability, or religious beliefs. Staff will receive regular training on equality and diversity to ensure a respectful environment.

Patient Rights

Each patient has the right to be listened to, and their choices and preferences will be respected. We encourage service users to express concerns or preferences regarding their treatment to promote a dignified healthcare experience.

Respect & Environment

Our clinic will provide a safe and welcoming environment where service users feel respected and valued. If appropriate, private consultation rooms will be used to ensure confidentiality during appointments.

Feedback Mechanism

Service users are encouraged to provide feedback about their experiences. We will address any complaints or concerns promptly through our complaints procedure, following the guidelines set by the Scottish Public Services Ombudsman (SPSO).

Compliance with Scottish Guidelines

This policy aligns with the standards set by Healthcare Improvement Scotland (HIS) and the Scottish Government’s framework on patient safety and dignity.

If you have any concerns, please contact us –

• You can write to us at our main office address – Clinic 158, 510-512 Dumbarton Road, Glasgow, G11 6SN
• You can phone us – 0141 816 1233
• You can email us – info@clinic158.com