We are committed to providing a high-quality service to all our customers. When something goes wrong, we need you to tell us about it. This will help us to improve our standards and ensure it doesn’t happen again.

If you have a complaint or feedback:

• You can write to us at our main office address – Clinic 158, 510-512 Dumbarton Road, Glasgow, G11 6SN
• You can phone us – 0141 816 1233
• You can email us – info@clinic158.com

Alternatively you can report a complaint directly via HIS our Regulator

Direct communication with Health Improvement Scotland (HIS): A complaint about the service can be made at any time, independent of the medical clinic, directly to HIS:

Programme Manager, Independent Healthcare Services Team, Healthcare Improvement Scotland, Gyle Square, 1 South Gyle Crescent, Edinburgh, EH12 9EB
Email: his.ihcregulation@nhs.scot

We aim to acknowledge all formal written complaints within two working days of receiving them and to respond substantively to all complaints within five working days of receipt.